Contact Us

Contact

How Can We Help?

Whether you have a question about red light panels, cold plunges, infrared saunas, or an existing order, our team is ready to assist.

Most messages answered within 1 business day
Ways To Connect

Choose Your Preferred Channel

Email

support@radiantwellliving.com
Replies within 24 hours

Phone

(555) 000-0000
Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Common Questions

Frequently Asked Questions

How long will it take to receive my order?

Orders typically ship within 1 to 3 business days, with transit taking 5 to 8 business days after that. Total delivery time is approximately 6 to 11 business days from your order date. Every shipment includes tracking so you can follow your package along the way.

Do you offer free shipping on wellness equipment?

We offer free shipping on most orders within the Continental U.S. (excludes Alaska and Hawaii). Orders ship via USPS, UPS, or FedEx based on destination and package size. Please visit our Shipping Policy page for complete details.

What is your return policy for panels and saunas?

We want you to feel confident in your purchase. If your red light therapy panel, cold plunge, or infrared sauna does not meet your expectations, please contact our team within the return window outlined in our Return Policy. We will walk you through the process step by step.

Can I exchange my product for a different model?

Exchanges are handled on a case-by-case basis depending on the product and its condition. Reach out to our support team with your order number and the model you are interested in, and we will do our best to accommodate your request.

How do I choose the right red light therapy panel?

The right panel depends on factors like the area you plan to use it for and the size of the coverage zone you prefer. Smaller panels are designed for targeted use, while larger models provide broader coverage. Send us a message describing how you plan to use your panel, and we will help you find the best fit.

What should I know before purchasing a cold plunge or sauna?

Cold plunges and infrared saunas are larger wellness investments, so it helps to consider your available space, power requirements, and how you plan to incorporate them into your routine. Each product page includes detailed specifications covering dimensions, electrical needs, and features. If you still have questions after reviewing those details, our team is happy to help.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

Send A Message

Drop Us A Line

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Availability

Business Hours

Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Timely Responses

Every message receives a thoughtful reply within one business day, so you are never left waiting.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Thoughtfully Curated

Each red light panel, cold plunge, and sauna in our collection is carefully selected for build quality and performance.

Free Continental Shipping

Most orders ship free within the Continental U.S. with tracking included on every package.

Owned and operated by Arkturus Media, LLC — 12671 Buck Run Dr, Noblesville, IN 46060