Privacy policy

Effective Date: 17/08/2026

Radiant Well Living ("Radiant Well Living," "we," "our," or "us") is a brand owned and operated by Arkturus-Media, LLC, located in Noblesville, Indiana, United States. We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.radiantwellliving.com, place an order, contact our customer support team, or otherwise interact with our website and services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Radiant Well Living is an online retailer specializing in premium home wellness products, including saunas, cold plunge tubs, massage chairs, red light therapy systems, and other wellness solutions. We work with trusted manufacturers and authorized suppliers to provide customers with quality products and responsive customer support throughout the purchasing process.

Information We Collect

We collect only the information necessary to process orders, respond to inquiries, and provide customer support.

Depending on how you interact with our website, we may collect the following information:

Personal Information

When you place an order, contact us, or create an account, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

This information is used solely to process your order, communicate with you, and provide customer support.

Order Information

When you make a purchase, we collect information related to your order, including:

  • Products purchased
  • Order number
  • Order history
  • Shipping information
  • Payment status

Radiant Well Living does not store your complete credit or debit card information. Payments are securely processed through trusted third-party payment providers.

Device Information

When you visit our website, certain technical information may be collected automatically to help maintain website functionality and security, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of your visit

This information is used for website performance, security, and troubleshooting purposes.

How We Use Your Information

We use your information only for legitimate business purposes, including:

  • Processing and fulfilling your orders
  • Providing order confirmations and shipping updates
  • Responding to customer inquiries
  • Providing customer support before and after purchase
  • Managing returns, exchanges, and warranty-related assistance
  • Improving our website and customer experience
  • Detecting fraudulent or unauthorized transactions
  • Complying with applicable legal obligations

We do not sell your personal information to third parties.

Cookies

Our website uses cookies to improve your browsing experience and help our website function properly.

Cookies may be used to:

  • Remember your shopping cart
  • Maintain secure website sessions
  • Improve website performance
  • Save your browsing preferences

Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Order Fulfillment

Radiant Well Living works with trusted manufacturers and authorized suppliers to fulfill customer orders. To process and deliver your purchase, we may share the necessary order and shipping information with the manufacturer or fulfillment partner responsible for shipping your order.

We share only the information required to fulfill your purchase and provide customer support.

Third-Party Payment Processing

For your security, payments are processed by secure third-party payment providers. Radiant Well Living does not store complete payment card information on its servers.

Payment providers use industry-standard encryption and security measures to protect your financial information during the payment process.

Our Commitment to Your Privacy

Protecting your personal information is important to us. We collect only the information necessary to operate our business, fulfill your orders, and provide quality customer service. We are committed to handling your information responsibly and maintaining appropriate safeguards to help protect your privacy.

Information Sharing

Radiant Well Living respects your privacy and only shares personal information when necessary to operate our business and fulfill our services.

We may share your information with:

Manufacturing & Fulfillment Partners

Many of the products available on our website are shipped directly from trusted manufacturers or authorized fulfillment partners. To process and deliver your order, we may provide the information necessary to complete your purchase, including:

  • Customer name
  • Shipping address
  • Contact information
  • Order details

These partners are authorized to use your information only for order fulfillment, shipping, warranty support, and related customer service activities.

Payment Service Providers

Payments are securely processed by trusted third-party payment providers. Radiant Well Living does not store complete payment card information. Payment processors manage your payment information in accordance with their own privacy and security standards.

Legal Requirements

We may disclose personal information if required to do so by law or when we believe disclosure is necessary to:

  • Comply with legal obligations.
  • Protect our legal rights.
  • Prevent fraud or unauthorized activity.
  • Protect the safety of our customers or the public.

We do not sell, rent, or trade your personal information to third parties.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Our security measures include:

  • Secure website encryption (SSL)
  • Secure payment processing
  • Restricted access to customer information
  • Ongoing monitoring of website security

While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. For this reason, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

  • Complete your order.
  • Provide customer support.
  • Process returns or warranty-related requests.
  • Comply with legal, tax, and accounting obligations.
  • Resolve disputes or enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, where legally permitted.
  • Request restrictions on how your information is processed.
  • Object to certain types of data processing where applicable.

To exercise any of these rights, please contact us using the contact information provided below.

Children's Privacy

Radiant Well Living is intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children under the age of 18. If we become aware that personal information has been collected from a child without appropriate parental consent, we will take reasonable steps to remove that information.

Third-Party Websites

Our website may contain links to third-party websites for your convenience.

Radiant Well Living is not responsible for the privacy practices, policies, or content of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business operations, legal requirements, or website functionality.

Any updates will be posted on this page with a revised Effective Date. Continued use of our website after changes are published constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Radiant Well Living
Operated by Arkturus-Media, LLC

Address:
12671 Buck Run Dr
Noblesville, IN 46060
United States

Email: support@radiantwellliving.com

Phone: 317-316-3430

Our customer support team is available to assist with questions regarding your privacy, orders, or personal information.