Shipping policy
Effective Date: 17/08/2026
At Radiant Well Living, we are committed to providing a smooth and transparent shipping experience. Many of the premium wellness products we offer are shipped directly from our trusted manufacturing partners, allowing us to provide genuine products while maintaining competitive pricing and manufacturer-backed support.
Please review the information below to understand how orders are processed and delivered.
Order Processing
Once your order is placed, you will receive an order confirmation by email.
Orders are typically processed after payment has been successfully verified. Processing times may vary depending on product availability and the manufacturer's shipping schedule.
If additional information is required to complete your order, our customer support team will contact you promptly.
Shipping Timeframes
Delivery times vary depending on the product purchased, manufacturer processing times, and your shipping destination.
Most orders are delivered within 5 to 21 business days.
Some specialty or oversized products may require additional processing or transit time. The estimated delivery timeframe displayed on the individual product page is the most accurate estimate for that specific item.
Please note that shipping estimates are provided as guidelines and are not guaranteed delivery dates.
Manufacturer-Direct Shipping
To ensure product authenticity and efficient fulfillment, many products sold by Radiant Well Living are shipped directly from our trusted manufacturing partners.
Although your order may ship directly from the manufacturer, Radiant Well Living remains available to assist you with:
- Order-related questions
- Shipping updates
- Product inquiries
- Warranty coordination
- General customer support
Shipping Confirmation & Tracking
Once your order has been shipped, tracking information will be provided when available by the manufacturer or shipping carrier.
Customers can use the tracking information to monitor the progress of their shipment.
If you have questions regarding your shipment, our customer support team is available to assist.
Shipping Destinations
Radiant Well Living currently ships within the United States.
If shipping restrictions apply to a particular product or destination, they will be noted on the relevant product page.
Shipping Costs
Shipping charges, if applicable, will be displayed during checkout before your order is completed.
Where free shipping is offered, the promotion will be clearly identified on the applicable product page.
Large & Specialty Products
Many of our wellness products, including saunas, massage chairs, and other oversized equipment, require specialized shipping methods.
Delivery procedures may vary depending on the manufacturer and shipping carrier.
Customers are encouraged to review the product page for any delivery information specific to the item being purchased.
Damaged Shipments
We recommend inspecting your shipment as soon as it arrives.
If your order is received damaged or appears to be missing items, please contact Radiant Well Living as soon as possible.
Our team will work with the manufacturer and shipping partner to help resolve the issue and guide you through the appropriate next steps.
Shipping Delays
While we work closely with our manufacturing partners to ensure timely delivery, unexpected delays may occasionally occur due to:
- Manufacturer processing
- Carrier delays
- Severe weather
- Supply chain disruptions
- Other circumstances beyond our control
If your shipment is delayed, we will do our best to assist you in obtaining updated delivery information.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order.
Radiant Well Living is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided during checkout.
If you notice an error after placing your order, please contact us immediately. We will make every reasonable effort to update your order before it ships.
Questions About Your Shipment
If you have any questions regarding your order or shipping status, please contact our customer support team.
Radiant Well Living
Operated by Arkturus-Media, LLC
Email: support@radiantwellliving.com
Phone: 912-955-4958
We are committed to providing helpful, responsive support throughout your purchasing experience.
