Terms of service

Effective Date:  Date

Welcome to Radiant Well Living, a brand owned and operated by Arkturus-Media, LLC ("Radiant Well Living," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of www.radiantwellliving.com and all products, services, and content available through our website.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please discontinue use of our website and services.

About Radiant Well Living

Radiant Well Living is an online retailer specializing in premium wellness products for the home, including saunas, cold plunge tubs, massage chairs, red light therapy systems, and other wellness equipment.

We partner with trusted manufacturers and authorized suppliers to provide genuine products while offering customer support before, during, and after your purchase.

Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age.
  • You have the legal authority to enter into these Terms.
  • Any information you provide is accurate and complete.

Products & Availability

We strive to ensure that all product descriptions, images, specifications, and pricing displayed on our website are accurate.

However:

  • Product availability may change without notice.
  • Product specifications may vary slightly due to manufacturer updates.
  • We reserve the right to correct pricing or typographical errors at any time.

Availability displayed on our website does not guarantee that every product is immediately available for shipment.

Pricing

All prices displayed on our website are listed in U.S. Dollars (USD) unless otherwise stated.

Prices may change without prior notice. Any price changes will not affect orders that have already been confirmed.

Applicable taxes and shipping charges, where required, will be calculated during checkout.

Orders

When you place an order through Radiant Well Living, you will receive an order confirmation acknowledging that your order has been received.

An order confirmation does not constitute final acceptance of your order.

Orders are accepted only after:

  • Payment has been successfully processed.
  • Product availability has been confirmed.
  • Fraud prevention checks have been completed where applicable.

We reserve the right to refuse or cancel an order if:

  • Product information contains pricing or listing errors.
  • Payment cannot be verified.
  • Fraudulent activity is suspected.
  • A product becomes unavailable.

If an order is cancelled after payment has been received, any applicable refund will be processed using the original payment method.

Payment

Radiant Well Living accepts major credit and debit cards through secure third-party payment providers.

All payments are processed using encrypted payment technology designed to protect your financial information.

Radiant Well Living does not store complete payment card information.

Manufacturer-Direct Fulfillment

Many products available on our website are shipped directly from trusted manufacturers or authorized fulfillment partners.

This allows us to offer a wide selection of premium wellness products while ensuring product authenticity and manufacturer-supported warranty coverage where applicable.

Although products may be shipped by the manufacturer, Radiant Well Living remains available to assist customers with:

  • Product questions
  • Order updates
  • Shipping inquiries
  • Warranty coordination
  • General customer support

Shipping & Delivery

Estimated shipping times are provided on individual product pages.

Most in-stock products are processed promptly; however, delivery times may vary depending on:

  • Product availability
  • Manufacturer processing times
  • Freight carrier schedules
  • Delivery destination

Certain oversized or specialty wellness equipment may require additional processing or transit time.

Customers will receive shipment tracking information when provided by the shipping carrier or manufacturer.

Inspection Upon Delivery

Customers are encouraged to inspect shipments upon delivery.

If a shipment arrives damaged or appears incomplete, customers should notify Radiant Well Living as soon as possible so we can assist in coordinating with the manufacturer or shipping carrier to resolve the issue promptly.

Customer Responsibilities

By using our website, you agree to:

  • Provide accurate billing and shipping information.
  • Keep your account information current.
  • Use the website only for lawful purposes.
  • Not interfere with the operation or security of the website.
  • Not misuse or attempt unauthorized access to our systems.

Failure to comply with these Terms may result in suspension or termination of access to our website.

Returns & Refunds

Radiant Well Living wants customers to shop with confidence. Return eligibility, refund processing, and any applicable restocking fees may vary depending on the manufacturer and product purchased.

Please refer to our Return & Refund Policy for complete details regarding:

  • Return eligibility
  • Return timeframes
  • Non-returnable products
  • Refund processing
  • Manufacturer-specific requirements

If you have questions about a return, our customer support team is available to assist you throughout the process.

Manufacturer Warranties

Many products sold by Radiant Well Living include manufacturer warranties.

Warranty coverage, duration, limitations, and exclusions vary by manufacturer and product.

Radiant Well Living does not provide separate product warranties unless expressly stated. However, we are happy to assist customers in contacting the manufacturer and coordinating warranty-related inquiries when needed.

Customers should review the warranty information provided with their product for complete coverage details.

Product Information

We work to provide accurate product descriptions, specifications, images, and pricing.

However, product information is supplied by manufacturers and may occasionally change without notice. While we make every effort to maintain accurate information, we cannot guarantee that every description, image, or specification will always be completely current or error-free.

If you have questions about a product before purchasing, we encourage you to contact our customer support team.

Wellness Information Disclaimer

The information provided on this website is intended for general educational and informational purposes only.

Products offered by Radiant Well Living are marketed as wellness products and are not intended to diagnose, treat, cure, or prevent any disease.

Any product information should not be considered medical advice or a substitute for consultation with a qualified healthcare professional.

Customers should consult their physician or other qualified healthcare provider before beginning any wellness program or using products if they have medical concerns or existing health conditions.

Intellectual Property

All website content, including text, graphics, logos, images, videos, product descriptions, design elements, and other materials, is the property of Radiant Well Living, Arkturus-Media, LLC, or their respective licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially use any website content without prior written permission.

Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Interfere with website security or functionality.
  • Upload malicious software or harmful code.
  • Copy or misuse website content without authorization.

Limitation of Liability

To the fullest extent permitted by law, Radiant Well Living and Arkturus-Media, LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our website or products.

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the applicable product, except where otherwise required by law.

Nothing in these Terms limits rights that cannot legally be excluded under applicable law.

Indemnification

You agree to indemnify and hold harmless Radiant Well Living, Arkturus-Media, LLC, its employees, affiliates, and service providers from claims, damages, liabilities, costs, or expenses arising from:

  • Your misuse of the website.
  • Your violation of these Terms.
  • Your violation of any applicable law or the rights of another person.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Indiana, without regard to its conflict of law principles.

Dispute Resolution

If you have a concern regarding your purchase or our services, we encourage you to contact our customer support team first so we can work toward a fair resolution.

If a dispute cannot be resolved through direct communication, it shall be resolved in accordance with the applicable laws of the State of Indiana.

Nothing in these Terms prevents either party from seeking relief in a court of competent jurisdiction where permitted by law.

Changes to These Terms

Radiant Well Living may update these Terms of Service from time to time to reflect changes in our business operations, legal requirements, or website functionality.

Any updates will be posted on this page with a revised Effective Date. Continued use of our website after changes become effective constitutes acceptance of the updated Terms.

Contact Us

If you have questions regarding these Terms of Service, please contact us:

Radiant Well Living
A brand operated by Arkturus-Media, LLC

Address:
12671 Buck Run Dr
Noblesville, IN 46060
United States

Email: support@radiantwellliving.com

Phone: 317-316-3430

Our team is available to assist with questions regarding your orders, products, or these Terms of Service.