Refund policy
Effective Date: 17/08/2026
At Radiant Well Living, customer satisfaction is important to us. We want you to shop with confidence and understand your options if you need to return a product.
Because many of our products are shipped directly from trusted manufacturers, return and refund procedures may vary depending on the product and manufacturer. Our customer support team is available to guide you through the process from start to finish.
Return Eligibility
Most products may be returned within 30 days of delivery, provided they meet the manufacturer's return requirements.
To be eligible for a return, products should generally:
- Be returned within the applicable return period.
- Be unused and in their original condition.
- Include all original packaging, accessories, and documentation.
- Not show signs of misuse, damage, or modification.
Certain manufacturers may have additional return requirements, which will be communicated during the return process.
Non-Returnable Items
Some products cannot be returned, including:
- Custom-built or made-to-order products.
- Products specifically identified as non-returnable.
- Items that have been used, altered, or damaged after delivery (unless covered by warranty or shipping damage).
If you are unsure whether a product is eligible for return, please contact our customer support team before initiating the return process.
How to Request a Return
To begin a return, please contact Radiant Well Living with:
- Your order number.
- The product you wish to return.
- The reason for the return.
- Photos of the product, if applicable.
Our team will review your request and provide the appropriate return instructions based on the manufacturer's return policy.
Please do not return products without receiving return instructions, as this may delay the processing of your return.
Return Shipping
Return shipping requirements vary by manufacturer.
Depending on the product and the reason for the return:
- The manufacturer may provide return shipping instructions.
- Return shipping costs may be the responsibility of the customer unless otherwise required by law or covered under the manufacturer's policy.
- Some manufacturers may apply a restocking fee where permitted.
Any applicable return shipping charges or restocking fees will be communicated before your return is processed.
Damaged or Incorrect Orders
Please inspect your order as soon as it arrives.
If your order is damaged, defective, or incorrect, please contact Radiant Well Living as soon as possible.
To help us resolve the issue quickly, we may request:
- Your order number.
- Photos of the product.
- Photos of the packaging.
- A description of the issue.
Our team will work with the manufacturer to arrange an appropriate resolution based on the circumstances.
Refund Processing
Once your returned product has been received and inspected by the manufacturer, your refund will be processed in accordance with the applicable return policy.
Approved refunds are generally issued within 5 to 14 business days, depending on the manufacturer and your original payment method.
Refund timing may vary depending on your financial institution.
Exchanges
Exchange availability varies by manufacturer and product.
If you would like to exchange an item, please contact our customer support team. We will help determine the available options based on the manufacturer's policies.
Warranty Claims
Many products sold by Radiant Well Living include manufacturer warranties.
Warranty coverage, duration, and exclusions vary by brand.
If you experience an issue covered under the manufacturer's warranty, please contact Radiant Well Living. We will assist you in coordinating the warranty claim with the manufacturer and help guide you through the process.
Our Commitment to Customer Support
Although many products are fulfilled directly by our trusted manufacturing partners, Radiant Well Living remains your primary point of contact throughout your purchasing experience.
Whether you have questions about a return, refund, warranty, or replacement, our customer support team is here to assist you and help ensure the process is handled as smoothly as possible.
Contact Us
If you have questions about our Return & Refund Policy, please contact us:
Radiant Well Living
Operated by Arkturus-Media, LLC
Email: support@radiantwellliving.com
Phone: 317-316-3430
We appreciate your trust and are committed to providing helpful, responsive customer service before and after every purchase.
